Voice support breaks fast when queues grow. Long holds. Repeated explanations. Agents doing their best while the clock keeps ticking. AI voice agents for customer service absorb routine calls immediately, resolving confirmations, updates, and simple issues without endless menus or transfers. Calls needing judgment escalate cleanly with context intact. I’ve watched teams stabilize just by removing this first layer of friction. exei supports that balance quietly. Calls end sooner, tension drops, and the day feels lighter.