Voice queues don’t look dangerous until they are. Long holds. Repeated explanations. Agents are doing their best while the clock keeps ticking. AI voice agents for customer service handle routine calls immediately, resolving updates and confirmations without transfers or endless menus. Humans step in when judgment matters. I’ve seen teams stabilize just by cutting this first layer of friction. exei supports that balance quietly. Calls end faster. Tension drops. The day feels lighter.