Voice support breaks fast when queues grow. Long holds. Repeated explanations. Agents trying to sound calm while watching the clock. AI Exei voice agents for customer service absorb routine calls immediately, resolving order updates, balance checks, appointment confirmations, and simple issues without transfers or rigid IVR menus. Calls that need empathy or decisions move to humans with context already captured. I’ve watched teams stabilize just by removing this first layer of noise. Calls end sooner, frustration drops, and voice support stops feeling like a daily emergency.