WhatsApp doesn’t forgive delays. Silence feels intentional. I’ve watched brands lose goodwill simply by replying too late. Whatsapp AI Agents exist to prevent that breakdown. They respond instantly, handle common questions, and escalate cleanly when complexity shows up. The key is restraint. Short answers. Clear steps. No endless loops. exei is designed around this balance, absorbing message volume without making conversations feel robotic. Human teams get cleaner handovers. Customers stop repeating themselves. Support feels calmer even during campaigns and peak hours. When WhatsApp support works like this, nobody praises it. They just stop complaining, which is usually the real win.